TSO Life - Kind business intelligence platform

From a single conversation to community-wide intelligence

Six purpose built products and companion apps, specifically for senior living, all powered by one living, person-centered profile.

The foundation

Minerva: Resident Insight Platform

Recorded one-on-one interviews are transcribed and data-mined into rich, searchable digital profiles, capturing roughly 150 person-centered data points per conversation, so staff stay present while the information is captured for them.

Resident Profile

Eleanor Hart
Prefers to be called Ellie

HOW IT WORKS

A conversation in. Action out.

  1. Record: Staff capture an audio interview on the TSOLife mobile app during a natural conversation.
  2. Transcribe: Recordings upload securely to HIPAA-compliant Minerva, where AI transcribes and structures them.
  3. Profile: ~150 data points become one searchable profile, replacing paper binders and scattered databases.
  4. Act: Actionable Insights surface the next best action, and profiles stay current as new conversations are reviewed and added over time.

VALIDATED SCIENCE

Metrics payors and clinicians already trust

Every interview embeds peer-reviewed, internationally recognized assessments, so resident data maps directly to the language of value-based care.

Actionable Insights

Profile data becomes the “next best action,” delivered as reminders and notifications staff can act on in the moment.

Friend Matching

A proprietary algorithm reads resident profiles to surface the connections most likely to become meaningful friendships.

ENGAGEMENT PLATFORM

Life enrichment that reflects every resident

A centralized hub for calendars, newsletters, signage and communication, with each activity scored for how well it represents your community's actual interests, backed by a built-in library of ready-to-run programming.

Two portals, one profile

From the front desk to the boardroom
On-site teams run the day in the Community Portal. Leadership sees the whole footprint in the Corporate Portal. Both read from the same living resident profile, so insight captured in one conversation flows all the way up to portfolio strategy.

  1. Resident Insights & Analytics: Know every resident as an individual, then watch the patterns surface across a whole portfolio.
  2. Engagement & Programming: Everything it takes to fill a calendar, plus a built-in library of ready-to-run content.
  3. Feedback & Quality of Life: A continuous channel for resident voice, captured, scored, and closed out so nothing falls through.
  4. Transportation: Residents request and reserve rides while staff manage transportation services, all in one place.
  5. Dining: Dining menus and calendars that flow across signage, apps and profiles, informed by resident preferences.
  6. Sales & Marketing: Turn the same resident data into ideal-prospect profiles, personalized tours, and outreach that converts.
  7. Operations & Governance: Run it at scale and stay compliant: staff, communications, compliance and reporting in one governed system.
  8. Companion Apps: Staff, Resident and Family apps keep everyone on the same profile, across web, mobile and print.

OPERATOR INTELLIGENCE

Built for value-based care

Corporate-level analytics roll resident outcomes up across every community, so leadership can present data in a format that mirrors payors' member records and quantify the ROI of SDOH interventions.

Self-Rated Quality of Life / srQOL
The median srQOL for your residents is “Good”, a strong indicator of overall wellbeing.

HIPAA-compliant Open API integrations Hardware-agnostic SSO 24/7 support

See the whole platform in action

Book a demo and we'll walk you from a single interview to portfolio-wide insight.